Mandarake is unable to undervalue entire shipments
Due to an amendment of taxation within Japan including the customs regulation,
the declration value on all out-going packages needs to match your order payment.
This is a result of electronic shipping declaration becoming obligatory.
Undervaluing declaration value on commercial shipments is now strictly prohibited and has been subject to penalty charge on the shipper.
Please be informed that our store is unable to undervalue shipments regardless destination,
and we may not be able to respond to your request / enquiry of undervaluing orders.
DHL Shipping Revisions
DHL shipping rates have been revised.
Click here for the revised DHL shipping rates.
December 27, 2024
Regarding DHL shipping during the New Years
Due to DHL Japan not operating from December 28th to January 5th,
shipments for orders placed during this period will be delayed.
Thank you in advance for your understanding.
December 26, 2024
Update regarding Mandarke's Ordering System
The user combine system is currently undergoing maintenance.
You can still add items to your order independently within 24 hours.
However, If you wish to add items to an existing order after this 24-hour period,
please contact the store directly.
Keep in mind that the order combination rules will still apply.
For more information on combining orders, please refer to the following:
https://earth.mandarake.co.jp/help/en/ordercombine-en.html
October 30, 2024
Update regarding Mandarke's Ordering System
Starting October 28th (12:00PM JST), we're making a change to how orders are managed
[Update in Order Process]
To make your shopping experience smoother, shipping costs will now be displayed upfront during checkout (except for unusually shaped or oversized items). Customers no longer need to wait for an Order Notification with an invoice to make a payment. The shipping process will begin as soon as payment is received.
For orders placed from our online store, items available may also be available in our physical stores. Store staff need to manually verify the actual stock levels, so there is a chance that some items may be sold out by the time your order is processed.
[In Case of Sold-Out Items]
If any item in your paid order is sold out, we will ship the rest of your order. If you'd prefer to cancel the order if specific key items are out of stock, simply check the appropriate box during checkout.
[Order Combining]
We can no longer combine separate orders on your behalf, but you now have the flexibility to add items to an existing order for up to 96 hours after placing it. This option is available if:
- The additional items are from the same store.
- The order status is "Checking Item Availability" or "Awaiting Payment."
- To add items, use the "Add Item" feature and enjoy a more flexible shopping experience!
For more details, please refer to:
https://earth.mandarake.co.jp/help/en/ordercombine-en.html
October 24, 2024