Welcome to the
Mandarake Online Shop
Throughout our pages, you can find all the Japanese subcultural items here! If you have any questions, please feel free to contact us directly.
Each of our stores all across Japan is adding items around the clock. When you make your order, please note that each item could be sold by a different store and that orders for different stores are handled separately.
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Mandarake is unable to undervalue entire shipments
Due to an amendment of taxation within Japan including the customs regulation, the declration value on all out-going packages needs to match your order payment. This is a result of electronic shipping declaration becoming obligatory. Undervaluing declaration value on commercial shipments is now strictly prohibited and has been subject to penalty charge on the shipper.
Please be informed that our store is unable to undervalue shipments regardless destination, and we may not be able to respond to your request / enquiry of undervaluing orders.
Safari browser exhibiting unexpected behavior
We have received reports indicating that some older versions of the Safari browser are unable to access our Mail Order page, displaying the message "Safari cannot open due to too many redirects."
Kindly ensure that your device has enabled website cookies. If the problem persists, we recommend trying an alternative browser.
We apologize for any inconvenience this issue may have caused.
Febrary 28, 2024
DHL Shipping Revisions
DHL shipping rates have been revised.
Click here for the revised DHL shipping rates.
December 29, 2023
Shipping Fee increase starting September 27, 2023
Due to a partial revision from Japan Post, shipping charges for Airmail (small packages) are scheduled to change on September 27, 2023.
You can check the shipping fee after the change with this shipping fee calculator tool from here.
August 24, 2023
Shipping Update regarding Brazil
All shipping to Brazil has temporarily been halted. We apologize for any inconvenience caused.
Since from Febrary 2023, many of packages shipped to Brazil have returned or being on the way back to us due to the customs issue.
When the tracking information shows the status "Import stopped" or "return to sender", it means that the process of return has begun and they are now on their way to the store. There are currently lots of items coming back so when an item returns to the store the staff will contact you about it.
Since there is neither clear announcement nor offical notice from Japan Post regarding returning shipments and no instruction of further customs clearance, we regret inform that we have to suspend entire orders from / bounds to Brazil.
For returned orders, we will proceed with refund when we have them back. Please note that initial shipping fee has been already charged, and we will not be able to cover this fee due to the customs reason.
We apologize the inconvenience this caused.
April 4, 2023
Want to shoot a video?
Please submit a form from below if you are interested in shooting a video or live stream at on of our locations.
If the form is not submitted, we may request individuals recording or live streaming within Mandarake premises to stop filming.
We appreciate your cooperation.
Otherwise, sharing a photo or a quick video with your friends and families is always welcome!
Available Shipping Methods
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